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First Timer’s Guide to Using the No.1 Traveller Lounge at Heathrow

What would you say to free food, free drinks, free Wi-Fi, comfy seats and no hassle at the airport before you board your flight?

When I say ‘free’, obviously you have to pay an entrance fee (£30) but once that’s done, and you can do it in advance, you have access to all the food, drink and relaxation you could imagine for up to three hours before your flight.

No1 Traveller Lounge

I was offered two complimentary passes for the No1 Traveller Lounge at Heathrow before my recent two-week trip to the USA so thought I’d pass on my newly-gained knowledge for anyone thinking of getting their holiday off to a good start.

Arrive hungry 

In our hurry to start our holiday we’d skipped breakfast to get to the airport quicker and make the most of it so we were ravenous by the time we got there. Time it right and you could indulge in breakfast and lunch at the No1 Traveller Lounge. Unfortunately, thanks to Virgin faffing around at check in, we arrived at 11am so just missed the breakfast, but we were well in for the lunch. We got stuck in to cheese sticks, cheese, potato salad, quinoa and salad straight away.

No1 Traveller Lounge

You can also order one complimentary hot dish of the menu and there’s a whole range you can pay for, if you have a bigger appetite.

I went for a chicken Caesar salad pitta, which was delicious. Quite small, but good considering we had the cold buffet to have a go at too.

Turn up thirsty

On entry the kind concierge staff asked us if we wanted a drink, “of course”. I had a glass of wine, a bottle of water, a coffee and a ginger beer. Yep, very thirsty girl.

You can have as much drink as you like, within reason, from the bar.

No1 Traveller Lounge

There are fridges filled with soft drinks for the taking and you can help yourself to as many hot drinks as you can take too. Make sure to grab a bottle of water before you leave for the plane too. Just make sure you go to those luxury toilets before you leave, or any kind of delayed take off will not be fun.

Use the spa

No1 Traveller Lounge

I was booked into a MicroZone Dermalogica facial (£20/20 mins) and having never had a facial before I was pretty excited. My beautician Leanne was very informative and the beauty room was really relaxing. So relaxing, I kind of forgot that I was meant to be getting a flight. I guess this is the idea though – the spa does not feel like you’re at an airport and you can sit back and relax until you need to board.

No1 Traveller Lounge

The spa is only available at Heathrow Terminal 3. They offer a whole range of services you can prebook or just turn up for. Here’s the spa menu for you to have a look at.

Get some rest

The lounge was pretty busy the day I went, but nowhere near as busy as the main lounges out in the airport. In the Heathrow Traveller No.1 Lounge you get free Wi-Fi, comfy sofas and plenty of space to stretch out too.

When we left the lounge to get to our gate we looked at all the people draped over the uncomfortable chairs in the airport and felt a tad smug we’d just been sat enjoying such great service in the lounge.

No1 Traveller Lounge

Entertainment for the kids

With games rooms, computers and a cinema the No.1 Traveller Lounge is a great option if you have kids too. Drop them off in there and you can get some peace and quiet for once.

While they’re having fun doing that you can enjoy the free newspapers and magazines, and all of you can enjoy the runway views.

I didn’t actually see them but apparently there are showers and bedrooms in there too.

It’s a great treat

For me, having lounge access was a great treat that I’d definitely recommend if you were looking for a special start to a holiday. Or, if you’re away on business and need good Wi-Fi access and space to spread your papers out. I’m thinking that a lounge pass would be the perfect treat for a friend or family member going on a special holiday too – in fact I’m going to get two passes as a wedding present for my friend.

If you want more details, just check out their site at

Shahzad Paul

Thursday 16th of July 2015


Have u ever heard of hotel refusing a paid customer a cup of coffee???

Well folks No. 1 (so called) Lounge in Heathrow airport did it.

Dollorace Rodriguse has the honors of it.

I had a long lay-over in Heathrow (London) early this week so I took a lounge (practically a jail cell) for 88UK Pounds. Very high for the size and what it has to offer.

In the morning I was told to leave at 6am. I was having breakfast and needed a coffeee to finish off. BUT it was refused by Ms. Rodriguse because it was 6:03am!

Used to be pampered by 5Star hotels I was simply disguisded by her behavior and left.

Additionaly, I noticed a racist tone at time of check out as I was told to show passport before I could check-in.

I would recommend staying away from this lounge if you can.

Shahzad Paul Ph.D.



Thursday 16th of July 2015

Hello Shahzad, I'm sorry you didn't enjoy your experience. I definitely remember fumbling for my passport to get in though too. I hope you managed to get your coffee somewhere else.

Revisiting the Girlie Holiday, With Style

Monday 14th of July 2014

[…] Traveller Lounge there as guests. It’s normally £20. The lounge was quite small, compared to the one I used at Heathrow and there wasn’t quite as much choice, but it was so relaxing to be away from the main concourse. […]


Wednesday 28th of May 2014

Last week, I have finished my business trip and back to my home town. Generally, I will book a taxi from Heathrow to Hilton with each time of my trip from Totally Driven and have no time to spend in Heathrow. For my next trip may be august to Heathrow airport, I will definitely try this Traveller lounge.

Jorja Alcorn

Thursday 15th of May 2014

Such a useful post! Never been to UK and Heathrow is one of my dream airports to visit. I can surely use your tips while in Heathrow. Thanks!


Friday 16th of May 2014

Hey Jorja, I hope you have fun! I've never heard anyone describe Heathrow as a dream airport so I hope it lives up to your expectations!


Tuesday 6th of May 2014

This is such an awesome post - and really cool, as you suggested for a gift. And for £30 it sounds like a reasonable price for what you get. Time to up my travelling game!